Shipping & Return

Order Processing Time
- Orders are typically processed within 1-3 business days. Processing may vary based on the product and demand to ensure the highest quality service.
Shipping Times
- Our goal is to deliver your order as swiftly as possible. We work with trusted suppliers to ensure items reach you within 5-10 business days (standard) or 2-5 business days (express), depending on your location.
- Please note that items in your order may ship separately to reduce delivery times. Tracking information will be provided for all shipments.
Shipping Costs
- Shipping fees are calculated at checkout based on the selected shipping method and delivery location. Occasionally, we offer free shipping promotions, which will automatically apply if eligible.

Returns and Refund Eligibility
- Products are eligible for return within 30 days of receipt, provided they are unused, unopened, and in original packaging.
- Due to our commitment to quality and hygiene, certain personal care items are final sale unless defective or damaged upon delivery.
Return Process
- For a return, contact us at info@shinisen.com with your order details. We’ll guide you through the return process.
Refunds
- Refunds are processed within 5-7 business days of receiving and inspecting the returned item. Original payment methods will be credited.
Damaged or Defective Items
- If your item arrives damaged or defective, please reach out within 7 days of delivery to arrange for a replacement or refund.

Where do the products come from?

We source products from carefully vetted suppliers globally, allowing us to offer a curated selection of high-quality items.

Will my items arrive together?

To ensure timely delivery, items may ship separately and arrive in multiple packages. We provide tracking information for each package.

Do you offer customer support?

Yes, our team is dedicated to assisting with any inquiries or concerns. Reach out to us at info@shinisen.com for help.